FAQs

If you can’t find the answer you’re looking for, please contact us, and one of our specialists will get back to you within one business day.

How do I get started with hiring a General Virtual Professional?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

How do you select the best General Virtual Professional for my needs?

We use a comprehensive selection process to ensure you get the best fit. This includes thorough screening, skill assessments, and detailed interviews to match the Virtual Professional’s expertise with your specific business needs. We also consider personality and work style to ensure a good cultural fit.

Who is responsible for training the General Virtual Professional?

You will need to provide specific training related to your business processes and tasks.

What timezone and hours will my General Virtual Professional work?

Your General Virtual Professional can work in your preferred timezone and adjust their hours to match your business operations. This flexibility ensures seamless collaboration and maximizes productivity.

What kind of support can I expect from my General Virtual Professional?

You can expect comprehensive support, including managing emails, scheduling appointments, data entry, customer service, project coordination, basic marketing tasks, and more. Your General VP will handle various administrative tasks to free up your time for strategic business activities.

Once I decide who to hire, how soon can my General Virtual Professional start?

Once you decide on the candidate, your General Virtual Professional can typically start within a few days, following a brief onboarding process to ensure they are fully prepared to support your business.

What business processes are typically handled by General Virtual Professionals?

General Virtual Professionals typically handle a wide range of business processes, including email and calendar management, data entry, customer support, project coordination, document preparation, basic bookkeeping, social media updates, and other administrative tasks.

What if I'm not happy with my General Virtual Professional?

It does happen, like any employee, when expectations aren’t met, availability changes or tasks shift you’ll need to pivot. We ask for a 14 day notice, while we scale down your current VA and search for a replacement. VirtuHeroes doesn’t charge a finder’s fee, or placement fee, so we can quickly fill roles that need to be replaced.

What if I have no systems and business processes set up?

It’s important to have processes in place for your business before bringing on a virtual assistant. The last thing we want to do is introduce a great candidate and your new team member isn’t clear on what to do and expect. If you’re still ironing out your systems, reach out, we can help guide you and provide some insight on the best place to start.

When is the right time to hire a General Virtual Professional?

The right time to hire a General Virtual Professional is when you find yourself spending too much time on administrative tasks and not enough on strategic business activities. If you’re feeling overwhelmed with day-to-day operations, it’s a clear sign that you could benefit from the support of a VP.

What are the benefits and challenges of working with a General Virtual Professional?

Benefits:

  • Cost Savings: Hiring a Virtual Professional is often more cost-effective than hiring a full-time in-house employee.

  • Increased Productivity: A Virtual Professional can handle routine tasks, allowing you to focus on core business activities.

  • Flexibility: Virtual Professionals offer flexible working hours to match your business needs.

  • Scalability: Easily scale your support up or down based on business demands.

Challenges:

  • Communication: Ensuring clear and effective communication can sometimes be a challenge, especially if working across different time zones.

  • Training: Initial training and onboarding can take time to ensure the VA understands your specific processes and systems.